Our services

Implementation services

Salesforce is easy to turn on and configure but developing an enterprise Salesforce system requires skilled and certified Developers, Consultants and Architects. In our experience a successful Salesforce implementation project requires all project resources to have a comprehensive understanding of the Salesforce platform. Our Project Managers, Business Analysts and Implementation Consultants are all experienced Salesforce professionals. Our starting point is a detailed understanding of how Salesforce works and how this then translates to business requirements, reporting needs and business processes.

Implementation solutions

Successful implementations require a great deal of planning, commitment, and strong support from your company’s leadership team. As a certified implementation partner of Salesforce.com, we’re committed to enhancing your organisation’s Salesforce.com effectiveness by offering a full array of implementation solutions including:

  1. Sales Cloud
  2. Service Cloud
  3. Collaboration Cloud
  4. Salesforce Marketing Cloud
  5. Salesforce Communities (Customer and Partner)
  6. Data Migration and Integration
  7. Force.com and Custom App Development
  8. Business Process Reviews
  9. Data Quality Assessments
  10. Salesforce.com AppExchange Products

Implementation approach

Smartapps understand that all projects are different. Some projects have tight time frames, others require highly developed customisation and lots of testing. Some projects are best done in agile sprints whilst others have extensive lists of well defined requirements. We work with your organisation to plan the best methodology to bring your project to life. Typically we find that a mix of both Agile and Waterfall works well for medium to large projects.

Project Services include:

  • Business Analysis
  • Architecture & Design
  • System Development
  • Data Mapping & Migration
  • Testing
  • Documentation
  • Training
  • Project Management
  • Change Management

 

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